---
title: Manage admin notifications
description: As a Siit admin, you can configure your notification preferences to stay informed about what matters most to you.
---

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# Manage admin notifications

As a Siit admin, you can configure your **notification preferences** to stay informed about what matters most to you.

Notifications are split into two categories: **General notifications** and **Activity notifications**.

Our notifications are **personal** and must be configured at the individual level in your admin dashboard.

 

**General Notifications**

 

General notifications define **how admins are notified about request activity** (creation, assignment, SLA alerts, etc.).

 

The first three notifications can be customized at different levels:

1. **New request created:** receive a notification when a new request is created and and matches. **your selected assignment criteria.**
2. **Request assignment update:** receive a notification when an existing request's assignment is updated and matches your selected assignment criteria.
3. **SLA alerts:** receive a notification for services with SLA alerts set on requests assigned within your defined scope. SLA alerts are set per service in the service catalog.

 

Each of these can be set for:

- **Me (yourself)**
- **My inbox**
- **Unassigned requests**

 

This is a multi-select field, so you can choose several at once.

 

The two other notifications are per default set to yourself: 

- **Mentioned**:  receive a notification when you are mentioned on a message or a private note
- **Snooze triggered expired:** receive a notification when a snooze you triggered expires.

 

⚠️  Notes:

- SLA alerts are only available if SLAs are defined at the **service level** (Pro plan).
- Notifications are only sent after the system checks first the **service assignment rules** and then the **workflows** to make sure they reach the right person.
- You will **not** be notified if you are the author of the action (e.g. if you assign a request to yourself).

 

**Typical Notification Setups**

 

Here are common configurations based on admin role and scope:

 

**Account Owner (overview, not operational)**

- New request created → **Me**
- Request assignment update → **Me**
- SLA alerts → **None**
  
  **![Settings - Personal notifications - Owner](https://help.siit.io/hs-fs/hubfs/Settings%20-%20Personal%20notifications%20-%20Owner.png?width=670&height=380&name=Settings%20-%20Personal%20notifications%20-%20Owner.png)**

 

**Super Admin (tool master, operational + oversight)**

- New request created → **Me & Unassigned**
- Request assignment update → **Me**
- SLA alerts → **Me**

![Settings - Personal notifications - Super admin](https://help.siit.io/hs-fs/hubfs/Settings%20-%20Personal%20notifications%20-%20Super%20admin.png?width=670&height=380&name=Settings%20-%20Personal%20notifications%20-%20Super%20admin.png)

**Manager (team-level visibility + operational scope)**

- New request created → **Me & Inbox**
- Request assignment update → **Me**
- SLA alerts → **Me & Inbox**

![Settings - Personal notifications - Manager](https://help.siit.io/hs-fs/hubfs/Settings%20-%20Personal%20notifications%20-%20Manager.png?width=670&height=380&name=Settings%20-%20Personal%20notifications%20-%20Manager.png)

**Agent (focus on own tasks only)**

- New request created → **Me**
- Request assignment update → **Me**
- SLA alerts → **Me**

**![Settings - Personal notifications - Agent](https://help.siit.io/hs-fs/hubfs/Settings%20-%20Personal%20notifications%20-%20Agent.png?width=670&height=380&name=Settings%20-%20Personal%20notifications%20-%20Agent.png)**

 

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