Slack & Teams: Bot Identity vs App Name

At Siit, we offer two levels of customization to make your internal support experience more intuitive and on-brand. However, they serve different purposes and apply in different contexts. Here’s a breakdown to help you understand and apply both correctly.

 

Customizing the Siit AI Bot Identity (Slack – Pro Plan)

 

This customization changes how the AI bot appears when responding publicly to employee questions. It includes:

• Bot name displayed in responses
• Bot avatar (logo/icon) in Slack 

 

🔧 How to update:

1. Go to your Admin dashboard > Agent on the nav bar on the top.
2. Click on AI Assist.
3. Upload your custom logo and define a name.
4. Preview the changes and click Save.

 

⚠️ Logo Requirements:

Image size must be between 512px by 512px and 2000px by 2000px

 

Renaming the Siit App in Slack Sidebar (Slack only)

 

This customization updates the name visible in the Slack sidebar, so employees can easily find and interact with the Siit app.

 

🔧 How to update:

1. In Slack, go to Administration > Manage Apps.
2. Find the Siit app.
3. Scroll to the Bot User section.
4. Click “Edit Bot Name” and save.

 

Renaming the Siit App and changing its icon in Microsoft Teams (Teams only)

This customization updates the name and icon employees see for the Siit app in Microsoft Teams, so they find the service desk under the name and logo your IT team already uses.

🔧 How to update:

1. Sign in to the Microsoft Teams admin center.
2. Go to Teams apps → Manage apps.
3. Search for Siit and select it.
4. Click Customize (also available under Actions → Customize).
5. Enter the new Short name and upload your Color icon and Outline icon.
6. Click Apply.

⚠️ Limitations:

• You can only change the name, not the icon.
• This action must be done manually in Slack — Siit cannot do it automatically due to Slack restrictions.