Change Primary Email

What this guide helps you achieve

Siit syncs email addresses from your HRIS and identity provider. Sometimes it ends up holding the wrong one as primary, for example after an email change in the HRIS, or when your IdP has both an active and a suspended profile for the same person. When that happens, integration actions (adding someone to a JumpCloud group, an Okta action, and so on) can fail silently because they're targeting the wrong address.

This guide shows you how to correct it yourself from the People overlay.

Before you start

* You need a role with user-management permission (same access level required to merge users).
* The person needs more than one known email address. If they only have one, there's nothing to change and the option won't appear.

Steps

1. Go to People and open the person's profile.
2. Click the `...` actions menu (next to Merge user) and select Change primary email.
3. In the Email addresses list, pick the address that should become primary. The current primary is pre-selected.
4. Click Save.

You'll see a confirmation once the change goes through, and the profile refreshes to show the new primary email.

Frequently asked questions

What happens to the old primary email?
It stays attached to the person as a known address; it's just no longer the one integrations use.

Will this affect the person's login or verified accounts?
No. This only changes which address Siit treats as primary for provisioning and lookups. It doesn't touch account verification.

Where can I see that a change was made?
Every change is logged as a timeline event on the person's profile, showing the new address and the one it replaced.

Is this available on my plan?
Yes, this is available on all plans.