---
title: Map custom fields for Jira, JSM, and Zendesk
description: Siit’s Custom Field Mapping feature gives you full control over how requests are sent to and synced with external platforms like Jira, JSM, and Zendesk.
---
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# Map custom fields for Jira, JSM, and Zendesk
#### **Why does custom field mapping matter?**
In many organizations, IT and Operations teams work across multiple tools: Siit for internal request handling, Jira or JSM for Engineering or Product teams, Zendesk for Customer Support, and so on.
When a request created in Siit needs to be **synced or escalated to one of these external platforms**, it’s critical that the information is **mapped accurately** — so no data is lost, misrouted, or misunderstood.
That’s where **Custom Field Mapping** comes in.
#### **What you can do with custom field mapping?**
Siit’s **Custom Field Mapping** feature gives you **full control** over how requests are sent to and synced with external platforms like **Jira**, **JSM**, and **Zendesk**.
With it, you can:
- **Align your internal request fields** (e.g. status, priority, category) with **custom fields** on the destination tool
- **Route specific request types** or values to the right queue, form, or team
- Ensure that **external teams** receive the **right level of context** to take over the request seamlessly
It helps eliminate friction and prevents miscommunication between teams — especially when different tools are used for internal and external workflows.
#### **How to set it up in your integration settings**
To configure custom field mapping:
1. Go to your **Integrations** **Library** and select the integration (e.g. Jira, Zendesk)
2. Click **Settings**
****
3. Navigate to the **Field Mapping** section.
4. For each Siit field you want to map:
- - Choose a **Siit source value**:
- Standard values like **Status**, **Priority**, **Request ID**, etc.
- Or custom values from the **Service Catalog** (i.e. specific form questions and answers)
5. Match it to the corresponding **custom field** in the external tool.
6. Save and test the configuration to ensure correct data transfer.
**⚠️ Note:** The JSM Customer Request Type is no longer mapped here. It has its own picker under *Settings → Integrations → Jira → Jira settings*. See the \[[Jira setup guide](https://help.siit.io/jira-guide?hsLang=en)\] for details.
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