👀 Overview of Inboxes
In the internal ticketing management system world, employee requests are typically managed by Admins. In Siit, Admins are users with access to the platform to handle these requests.
To enhance efficiency, especially in organizations with multiple teams and admins, Siit introduces the concept of Inboxes. An Inbox is a group of admins responsible for managing employee requests collectively. This feature allows for efficient request assignment and collaborative resolution.
🎯 Key benefits of Inboxes
Assign requests to a group of admins: distribute workload effectively.
Define intelligent and advanced assignment rules: use options like manual assignment, round-robin distribution, or balanced allocation.
Enable collaboration within requests: Admins from a same Inbox can interact, view, and take actions directly inside the request.
🤔 How to configure Inboxes
Navigate to Settings > Request Settings.
Select Inboxes.
Click Add.
Provide a Name and select a Color to identify the Inbox.
Add the admins who will be part of the Inbox.
Define the advanced Assignment
Once the request is automatically assigned to an inbox, you can decide how this one will be distributed to a specific Admin inside the inbox, following the below options:
✅ Attach Inboxes to Services
Once you’ve created your Inboxes, add them to specific Services. This ensures that any request raised for a service is automatically assigned to the appropriate Inbox.
