Skip to main content
All CollectionsHelp, Tutorials Knowledge
Sending article from help center in the request
Sending article from help center in the request
Anthony Tobelaim avatar
Written by Anthony Tobelaim
Updated over a year ago

When someone submits a request that is easy to answer with one of the existing article you can easily send it back to the employee without having to copy-paste it from anywhere.

  1. When writing a reply, click on the 📄 icon in the bottom bar

  2. Select the right article from the list

  3. You can pick an article to be attached to your reply

  4. You can write a message as well

  5. Send the reply to the employee

Here is a short video:

Did this answer your question?