✨ Latest Release - October 2
Admin Dashboard
configure custom outbound email addresses
only display current employees in custom forms
Slack
Add requester infos block to follower thread
include form inputs in request creation notification
Integration
Bug fixes related to linear
improve intercom ticketing escalation (add title in desc)
Display an event (Slack only) when a ticket is escalated to ticketing system
September 27
Admin Dashboard
Saved views
Add follower filter to request table
Slack
Add requester infos block to follower thread
include form inputs in request creation notification
Integration
Bug fixes related to linear
Jumpcloud sso
Rippling people sync integration
Analytics
Configurable Weekly / Monthly view
API
Expose completed_by_uid
Expose service categories
August 1
Admin Dashboard
Ability to bulk edit Workflow category
Select "service category" per slack channel
Bug fixes
Slack
Stop sending satisfaction survey to admin threads notification
API
Increase limites on public API
July 26
July 26
Admin Dashboard
Office Hours
Smarter sort of SLA
Request reply staying on "Note" after reopening
Integration
Zendesk attachment (JPG + PNG + PDF)
API
SLA data in public API
July 19
July 19
Admin Dashboard
More Workflow triggers
Workflow categories
Sorting on Inboxes
Bulk update employee
Analytics
New Analytics Dashboard (Request + AI + SLA)
API
Add sorts and filtering on public API