--- title: Submit requests via Microsoft Teams description: Submit requests via Microsoft Teams --- [Skip to content](https://help.siit.io/requests-teams#main-content) [![Logo\_Siit\_Full\_White](https://help.siit.io/hs-fs/hubfs/Logo_Siit_Full_White.png?width=70&height=33&name=Logo_Siit_Full_White.png)](https://help.siit.io/?hsLang=en) - [Help Center](https://help.siit.io/) - [Docs](https://docs.siit.io/) - [API reference](https://developer.siit.io/api-reference/authentication) - [Changelog](https://www.siit.io/changelog) Open main navigation Close main navigation - [Help Center](https://help.siit.io/) - [Docs](https://docs.siit.io/) - [API reference](https://developer.siit.io/api-reference/authentication) - [Changelog](https://www.siit.io/changelog) How can we help? - There are no suggestions because the search field is empty. 1. [Help center](https://help.siit.io/?hsLang=en) 2. [Integrations](https://help.siit.io/integrations?hsLang=en) 3. [Communication](https://help.siit.io/integrations?hsLang=en#communication) # Submit requests via Microsoft Teams ### Send Siit assistant a direct message When employees have questions or support requests, they can simply write in the reply box to create a request [![](https://help.siit.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio8055795752be1e8fde479cb0ba139730fimage.png)](https://downloads.intercomcdn.com/i/o/805579575/2be1e8fde479cb0ba139730f/image.png?expires=1736177400&signature=5ac4b20e1945e71a02ef8251beb09acc4b6f9a5c73f443115eb115bc7b319e96&req=fCAiE853mIZaFb4f3HP0gLA634bBF0irfMzLzvQtaBi5rFQaBR%2FKEIRRJCCt%0ATFxNBsT%2Fi4VB%2FbkDNQ%3D%3D%0A) **Use Teams β€œActions” in Teams Direct Message** Employees can create a ticket with the Siit message extension on a message or in their message composer. [![](https://help.siit.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio805581320b4728d8530b4e07dcd8a98f4image.png)](https://downloads.intercomcdn.com/i/o/805581320/b4728d8530b4e07dcd8a98f4/image.png?expires=1736177400&signature=cf67238f7d7aa70ecfbc3fffc7c58d634b79799f27df9c31397008b7bf0e1c8b&req=fCAiE8F%2FnoNfFb4f3HP0gI%2FfcAZjyx2F0x3D%2BGKiyLsf1sFxZDc0V4x4UOMh%0AvmtJ3z3LxfRPIvbpFg%3D%3D%0A) Once they click on the Siit message extension a dedicated form will pop up for the requestor to fill out. ​ [![](https://help.siit.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio805582501752e667d3372bf06c6ed0dffimage.png)](https://downloads.intercomcdn.com/i/o/805582501/752e667d3372bf06c6ed0dff/image.png?expires=1736177400&signature=7ab1d7b1e32de1e308a90da95b29c9fb79ac9642ead6ee8973d1c202b7d609b1&req=fCAiE8F8mIFeFb4f3HP0gCnGHuNZFlG%2FujXD6NHeJ1vu320WjaSO9XWcp%2BEs%0AK6epXY3IgS6N4tIxFQ%3D%3D%0A) After that, the requestor will see a notification from Siit about their recently created ticket. [![](https://help.siit.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio80558320131163f5c4f0bb923eb473b0aimage.png)](https://downloads.intercomcdn.com/i/o/805583201/31163f5c4f0bb923eb473b0a/image.png?expires=1736177400&signature=37b9e22fab2d358f41c4dd1a733d9d7e465781c17f613fa9d297c364391adcbb&req=fCAiE8F9n4FeFb4f3HP0gEGcSCn6vwgXUNNII2ZDpJO6DrfljVYhkfjGUXr1%0AKVud%2FKt10vR7D6QMwg%3D%3D%0A) The requestor can access the request & reply on it. The additional information will be synced with the conversation. 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