---
title: Route requests by the requester's country
description: Send requests to the right team, approver, or inbox based on where the requester is located.
---

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# Route requests by the requester's country

## Send requests to the right team, approver, or inbox based on where the requester is located.

In Siit, every person can have a **Country code**. You can use it in the workflow builder to branch a request based on where the requester works, without duplicating a workflow per country.

The one thing to know before you start: **Country code holds the two-letter code, not the country name.** Germany is `DE`, not `Germany`.

### Step 1 — Check the country code on a person's profile

Open **Context → People**, select someone in the country you want to route, and look at their information panel.

 

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-09-10%20at%2015-26-19@2x-png.png?width=670&height=504&name=CleanShot%202026-09-10%20at%2015-26-19@2x-png.png)

### Step 2 — Add a branch on Country code

Create or open a workflow, then add a **Branch**.

In the condition builder, pick **Requester → Country code**, then enter the code for the country you want to catch.

For example:

- `DE` for Germany
- `FR` for France
- `GB` for the United Kingdom
- `US` for the United States
- `NL` for the Netherlands

You can find the code for any country in the **[ISO 3166-1 alpha-2 list](https://www.iban.com/country-codes).**

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-09-10%20at%2015-28-28@2x-png.png?width=670&height=358&name=CleanShot%202026-09-10%20at%2015-28-28@2x-png.png)

⚠️ Enter the code in uppercase, exactly as it appears in that list. Entering a country name such as `Germany` will simply never match, and the workflow will run without ever taking that branch.

### Step 3 — Define the actions for each country

Under each branch, add the actions that should run for that country. Common ones:

- Assign the request to a country or region inbox
- Pick a local approver instead of a global one
- Apply the right business calendar so SLAs follow local working hours
- Reply with a message template in the local language
- Add a country tag for reporting

Add one branch per country, or per group of countries if your setup allows matching several codes in one condition.

### Where else you can use the country code

The same field is available beyond the workflow builder:

- **Audiences in the Service Catalog**, to show a service only to people in certain countries.
- **Filters**  in the People list.
- **The API**, where the `country` field on a user takes the same two-letter code. See the [API reference](https://developer.siit.io/api-reference/user/create-user).

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