--- title: Assist - Guide description: Assist turns your workspace context into action. It lives inside Siit, understands your requests, services, teams, and history, and can act on your behalf. --- [Skip to content](https://help.siit.io/siit-assist-guide#main-content) [![Logo\_Siit\_Full\_White](https://help.siit.io/hs-fs/hubfs/Logo_Siit_Full_White.png?width=70&height=33&name=Logo_Siit_Full_White.png)](https://help.siit.io/?hsLang=en) - [Help Center](https://help.siit.io/) - [Docs](https://docs.siit.io/) - [API reference](https://developer.siit.io/api-reference/authentication) - [Changelog](https://www.siit.io/changelog) Open main navigation Close main navigation - [Help Center](https://help.siit.io/) - [Docs](https://docs.siit.io/) - [API reference](https://developer.siit.io/api-reference/authentication) - [Changelog](https://www.siit.io/changelog) How can we help? - There are no suggestions because the search field is empty. 1. [Help center](https://help.siit.io/?hsLang=en) 2. [AI & Agents](https://help.siit.io/ai-agents?hsLang=en) 3. [Overview](https://help.siit.io/ai-agents?hsLang=en#overview) # Assist - Guide ### Opening Assist Ask **Assist** in the top bar, from any page of the admin dashboard. Assist opens as a panel on the right. The page behind it stays fully usable, so you can keep working while Assist runs. ![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-08-17%20at%2019-57-57-gif.gif?width=670&height=368&name=CleanShot%202026-08-17%20at%2019-57-57-gif.gif) To close it, click the cross at the top of the panel. Your conversation is saved. ### Asking your first question An empty conversation offers three categories. Click one to see ready-made prompts, then click a prompt to drop it into the composer, or type your own. #### Build my setup Have Assist create or change your configuration. - "Suggest three workflows I should set up based on my requests." - "Create a service catalog based on past requests." - "Create an onboarding workflow." #### Ask the docs Get product and setup answers without leaving Siit. - "Where do I set up my app access policies?" - "How do I set up SSO?" - "How do SLA rules handle business hours?" - "Write a help article for our VPN reset process." #### Analyze requests Put your own request data to work. - "Write my inbox weekly update from last week's requests." - "How many requests last week, by service?" - "Find open requests older than 7 days with no assignee." - "Which services get the most requests but no automation?" - "Top 5 recurring topics, and an article for each." ### Approving an action When Assist wants to write something to your workspace (create a service, update a request, publish an article), it stops and shows you what it is about to do. 1. Read the action and its details in the approval card. 2. Click **Approve** to let it run, or **Reject** to skip it. 3. While an approval is pending, the composer is locked. You cannot send a new message until you answer. If you reload the page with an approval pending, it is still there when you come back. ### Stopping a run Click the stop button while Assist is working to interrupt it. Actions you already approved are not rolled back, so check what changed before asking again. ### Working with attachments Click the attachment icon to add a file or a screenshot to your message. Assist reads it and can act on it. A common use: screenshot your setup in another tool and ask Assist to reproduce it in Siit.   ### Finding a past conversation Click the history icon at the top of the panel to see your previous conversations and reopen one. ### Shortcut You can also double-tap **Ctrl** from anywhere in the admin dashboard, on Mac and on Windows, even while you are typing. Assist opens with the cursor ready in the input. Double-tap **Ctrl** again to close it and get back to where you were. The **Ask Assist** button stays in the top bar if you prefer to click. ### Resolving a request with Assist Assist can work a whole request for you. Open an open request and click the Assist icon in the message composer, or choose **Solve this request with Assist** from the composer's **⋯** menu. Assist opens in the side panel, already pointed at that request. Assist reads the request and proposes a resolution plan: a numbered list of every action that would change something, in the order it would run. The plan often ends with a message to the requester, which you can read and copy before you decide. 1. Click **Apply** to run the actions in order. Each step ends up marked **Done**, **Failed** or **Not run**. The run stops at the first failure. 2. Click **Deny** to run nothing. The plan stays in the conversation, marked **Denied**. A step marked **Unconfirmed** was interrupted. It may or may not have been applied, so check what changed before you run it again. The option only shows on a request that is still open. #### Do I approve each action of a resolution plan separately? No. You apply or deny the plan as a whole, in a single decision. Until you decide, the conversation stays paused. ### Good practices - **One task per conversation.** Start a new conversation when you switch topic. Assist re-reads the whole thread each turn, so long mixed threads get slower and less precise. - **Name the object.** "Update the Onboarding workflow" works better than "update the workflow." - **Check before approving.** The approval card shows the exact action. Read it. - **Review what it built.** Assist drafts fast. Open the service or workflow it created and confirm it matches what you meant before setting it live. ### Frequently asked questions #### Can Assist see data I am not allowed to see? No. Assist runs with your identity and your role. It is scoped to exactly the same data you can open in the admin dashboard, and it cannot perform a write you could not perform yourself in the UI. #### Will Assist change my configuration without asking? No. Every action that writes to your workspace pauses for your explicit approval. Reads happen without a prompt. #### Assist made a change I did not want. Can I undo it? There is no one-click undo. Ask Assist to reverse it, or edit the object directly. If a change affected something you cannot easily restore, contact [support@siit.io](mailto:support@siit.io). #### Which sources does Assist use to answer product questions? Siit's public documentation ([docs.siit.io](https://docs.siit.io/)), this Help Center ([help.siit.io](https://help.siit.io/?hsLang=en)), and the API reference ([developer.siit.io](https://developer.siit.io/)). If none of them cover your question, Assist tells you rather than guessing. #### Is Assist the same as the Siit MCP? They share the same toolset and the same permission scoping, but the MCP brings your Siit data into your own AI client (Claude, Codex, Cursor), while Assist lives inside Siit. Assist needs no setup. See the [MCP Server setup guide](https://help.siit.io/mcp-server-setup-guide?hsLang=en). #### Does Assist cost extra? Assist is available for every admin, on every plan, trials included. There is no AI add-on and no per-seat AI upgrade. On trial, Essentials, and Standard, each admin gets 10 conversations a week, and the count resets every week. A conversation is one question and up to three follow-ups. On Pro, Assist is included within fair use. #### If you reach your limit Each admin has a conversation allowance that resets on a fixed schedule. When you reach it, the composer is disabled until the next reset. Your past conversations stay accessible, and the Siit MCP keeps working from your own AI client in the meantime. If you need more before the reset, reach out to your account manager to upgrade your plan. #### Why did my conversation stop working after a long exchange? Very long conversations can exceed what the model can process in one turn. Start a new conversation. Splitting work into one conversation per task avoids this entirely. #### In which language can I talk to Assist? Write in your own language and Assist replies in it. ### Need help? Contact [support@siit.io](mailto:support@siit.io), or ask Assist itself. It knows this Help Center. - [Getting started](https://help.siit.io/getting-started?hsLang=en#main-content) - [For Admins](https://help.siit.io/getting-started?hsLang=en#for-admins) - [Employee Guides](https://help.siit.io/getting-started?hsLang=en#employee-guides) - [Request and Service Management](https://help.siit.io/request-and-service-management?hsLang=en#main-content) - [Request](https://help.siit.io/request-and-service-management?hsLang=en#request) - [Email](https://help.siit.io/request-and-service-management?hsLang=en#email) - [Service catalog](https://help.siit.io/request-and-service-management?hsLang=en#service-catalog) - [SLAs](https://help.siit.io/request-and-service-management?hsLang=en#slas) - [App access](https://help.siit.io/request-and-service-management?hsLang=en#app-access) - [AI & Agents](https://help.siit.io/ai-agents?hsLang=en#main-content) - [Overview](https://help.siit.io/ai-agents?hsLang=en#overview) - [Setup](https://help.siit.io/ai-agents?hsLang=en#setup) - [Use cases](https://help.siit.io/ai-agents?hsLang=en#use-cases) - [Automations and Workflows](https://help.siit.io/automations-and-workflows?hsLang=en#main-content) - [Getting started](https://help.siit.io/automations-and-workflows?hsLang=en#getting-started) - [Use cases](https://help.siit.io/automations-and-workflows?hsLang=en#use-cases) - [Integrations](https://help.siit.io/automations-and-workflows?hsLang=en#integrations) - [Reporting and Analytics](https://help.siit.io/reporting-and-analytics?hsLang=en) - [Integrations](https://help.siit.io/integrations?hsLang=en#main-content) - [Communication](https://help.siit.io/integrations?hsLang=en#communication) - [HRIS](https://help.siit.io/integrations?hsLang=en#hris) - [Ticketing](https://help.siit.io/integrations?hsLang=en#ticketing) - [Knowledge base](https://help.siit.io/integrations?hsLang=en#knowledge-base) - [Identity Provider](https://help.siit.io/integrations?hsLang=en#identity-provider) - [Device Management](https://help.siit.io/integrations?hsLang=en#device-management) - [Knowledge Base Management](https://help.siit.io/knowledge-base-management?hsLang=en) - [Admin, Security & Workspace](https://help.siit.io/admin-security-workspace?hsLang=en#main-content) - [Workspace Settings](https://help.siit.io/admin-security-workspace?hsLang=en#workspace-settings) - [SSO (SAML)](https://help.siit.io/admin-security-workspace?hsLang=en#sso-saml) - [SCIM & Provisioning](https://help.siit.io/admin-security-workspace?hsLang=en#scim-provisioning) - [People & Directory](https://help.siit.io/admin-security-workspace?hsLang=en#people-directory) [![Siit\_Logo\_Dark](https://help.siit.io/hs-fs/hubfs/Siit_Logo_Dark.png?width=140&height=67&name=Siit_Logo_Dark.png "Siit_Logo_Dark")](http://siit.io) Copyright © 2025, Siit SAS