---
title: Teams employee guide
description: Teams employee guide
---

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1. [Help center](https://help.siit.io/?hsLang=en)
2. [Getting started](https://help.siit.io/getting-started?hsLang=en)
3. [Employee Guides](https://help.siit.io/getting-started?hsLang=en#employee-guides)

# Teams employee guide

### What is Siit?

Siit is a modern employee ticketing system designed to streamline how employees submit requests to different company departments, such as IT, People, Finance, and Legal. With Siit, you can easily manage and track your requests directly within Teams.

### Accessing the Teams App

#### How to find Siit in Teams

By default, the Siit app should be visible in your Teams apps section.

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2009-21-37-png.png?width=670&height=299&name=CleanShot%202026-01-15%20at%2009-21-37-png.png)

If you don’t see it:

1. Search for **Siit** in the Apps section.
2. Add it if it’s not already available.
3. Alternatively, use the **Quick Switcher**:
   
     - Press **Cmd + E** (Mac) or **Ctrl + E** (Windows)
     - Type **Siit** and select it.

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2009-23-00-png.png?width=670&height=148&name=CleanShot%202026-01-15%20at%2009-23-00-png.png)

 

### Submitting a Request in Teams

#### From the Siit App \> Chat

1. **Open the Siit App** in Teams.
2. Navigate to the **Chat tab**, where you’ll see an overview of your requests.
3. Send your message.
4. Fill in the request form.
5. Click **Open a request** to create your request.

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2009-27-05-png-1.png?width=670&height=209&name=CleanShot%202026-01-15%20at%2009-27-05-png-1.png)

### ![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2009-28-21-png.png?width=670&height=301&name=CleanShot%202026-01-15%20at%2009-28-21-png.png)

### From the AI Bot in the Chat tab

If your company uses the **Triage Agent** **feature**, you can:

1. Send a direct message to the bot from the chat tab in the app.
2. The bot will attempt to answer your question using your knowledge base.
3. From there, you can:
   
     - **Confirm the answer is sufficient** (this helps improve AI responses).
     - **Submit a request** if you need more help. The bot will pre-fill the request form for you.
4. Review the details and submit your request

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2023-42-16@2x-png-1.png?width=670&height=607&name=CleanShot%202026-01-15%20at%2023-42-16@2x-png-1.png)

### ![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2023-42-28@2x-png-2.png?width=670&height=400&name=CleanShot%202026-01-15%20at%2023-42-28@2x-png-2.png)

### Managing your Requests in Teams

#### Tracking Requests in the Siit App from the embedded portal

Once you submit a request, you can find it in the **Siit Home Portal tab**, where you’ll see all your submitted requests:  

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202026-01-15%20at%2023-41-26@2x-png.png?width=670&height=220&name=CleanShot%202026-01-15%20at%2023-41-26@2x-png.png)

 

#### Siit Notifications: how they work

You’ll receive Teams notifications for:

- Updates on your own requests.
- Requests where you are an **approver** or **follower**.

All notifications will appear in the **🔔  Activity section** of Teams and will link back to the Siit app for easy access and actions.

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202025-03-28%20at%2017-38-55-png.png?width=425&height=617&name=CleanShot%202025-03-28%20at%2017-38-55-png.png)

 

### Approvals

#### Acting as an Approver

If you are a manager, you may need to approve requests (e.g., access to applications). Approval requests appear as Teams notifications and can be managed from the **Siit Home tab**.

![](https://help.siit.io/hs-fs/hubfs/CleanShot%202025-03-28%20at%2017-40-13-png.png?width=670&height=501&name=CleanShot%202025-03-28%20at%2017-40-13-png.png)

You're all set! 🚀

You now have everything you need to use Siit efficiently. Start submitting and managing your requests seamlessly within Siit!

- [Getting started](https://help.siit.io/getting-started?hsLang=en#main-content)

    - [For Admins](https://help.siit.io/getting-started?hsLang=en#for-admins)
    - [Employee Guides](https://help.siit.io/getting-started?hsLang=en#employee-guides)
- [Request and Service Management](https://help.siit.io/request-and-service-management?hsLang=en#main-content)

    - [Request](https://help.siit.io/request-and-service-management?hsLang=en#request)
    - [Email](https://help.siit.io/request-and-service-management?hsLang=en#email)
    - [Service catalog](https://help.siit.io/request-and-service-management?hsLang=en#service-catalog)
    - [SLAs](https://help.siit.io/request-and-service-management?hsLang=en#slas)
    - [App access](https://help.siit.io/request-and-service-management?hsLang=en#app-access)
- [AI & Agents](https://help.siit.io/ai-agents?hsLang=en#main-content)

    - [Overview](https://help.siit.io/ai-agents?hsLang=en#overview)
    - [Setup](https://help.siit.io/ai-agents?hsLang=en#setup)
    - [Use cases](https://help.siit.io/ai-agents?hsLang=en#use-cases)
- [Automations and Workflows](https://help.siit.io/automations-and-workflows?hsLang=en#main-content)

    - [Getting started](https://help.siit.io/automations-and-workflows?hsLang=en#getting-started)
    - [Use cases](https://help.siit.io/automations-and-workflows?hsLang=en#use-cases)
    - [Integrations](https://help.siit.io/automations-and-workflows?hsLang=en#integrations)
- [Reporting and Analytics](https://help.siit.io/reporting-and-analytics?hsLang=en)
- [Integrations](https://help.siit.io/integrations?hsLang=en#main-content)

    - [Communication](https://help.siit.io/integrations?hsLang=en#communication)
    - [HRIS](https://help.siit.io/integrations?hsLang=en#hris)
    - [Ticketing](https://help.siit.io/integrations?hsLang=en#ticketing)
    - [Knowledge base](https://help.siit.io/integrations?hsLang=en#knowledge-base)
    - [Identity Provider](https://help.siit.io/integrations?hsLang=en#identity-provider)
    - [Device Management](https://help.siit.io/integrations?hsLang=en#device-management)
- [Knowledge Base Management](https://help.siit.io/knowledge-base-management?hsLang=en)
- [Admin, Security & Workspace](https://help.siit.io/admin-security-workspace?hsLang=en#main-content)

    - [Workspace Settings](https://help.siit.io/admin-security-workspace?hsLang=en#workspace-settings)
    - [SSO (SAML)](https://help.siit.io/admin-security-workspace?hsLang=en#sso-saml)
    - [SCIM & Provisioning](https://help.siit.io/admin-security-workspace?hsLang=en#scim-provisioning)
    - [People & Directory](https://help.siit.io/admin-security-workspace?hsLang=en#people-directory)

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