More on Slack integration
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      3. More on Slack integration

      Give your Slack emojis a functionality

      These shortcuts include:

      🎫 (ticket) Create a new ticket

      👀 (eyes) Assign the request to yourself

      ✅ (white_check_mark) Resolve the request

      🧠 (Brain) Save slack messages to your Knowledge base. (Link)

      📣 (mega) To silence the bot for your announcement, place 📣 at the beginning of your message.

      🔒 (lock) Adding Private Notes to Requests. ONLY visible to admins who have access to the admin notification of the request. Learn more