Request & Service Management

How to use Siit for your Service desk

• Send emails from Siit
• Forward emails to Siit via Gmail
• Restrict a service category to a Slack channel
• Create and manage Inboxes
• Set up email channel
• Submit requests via Microsoft Teams
• Give functionality to Slack emojis
• Add Siit to Slack channels
• Submit requests via email
• Submit requests via Slack
• Add private notes to requests from Slack
• Add more info to your request via Slack
• Create and manage message templates
• Manage your views
• Manage request priorities
• Send a knowledge article in the request reply
• Request overview
• Manage the SLAs
• Request details
• Create forms with dynamic fields
• Category & Services Management
• Difference between services, categories, and inboxes
• Understand ticket statuses in Siit
• Manage approval requests