Give functionality to Slack emojis

These shortcuts include:

🎫 (ticket) Create a new ticket

👀 (eyes) Assign the request to yourself

✅ (white_check_mark) Resolve the request

🧠 (Brain) Save slack messages to your Knowledge base. (Link)

📣 (mega) To silence the bot for your announcement, place 📣 at the beginning of your message.

🔒 (lock) Adding Private Notes to Requests. ONLY visible to admins who have access to the admin notification of the request. Learn more