Managing Admin Notification Preferences

As a Siit admin, you can configure your notification preferences to stay informed about what matters most to you.

Notifications are split into two categories: General notifications and Activity notifications.

Our notifications are personal and must be configured at the individual level in your admin dashboard.

General Notifications

General notifications define how admins are notified about request activity (creation, assignment, SLA alerts, etc.).

The first three notifications can be customized at different levels:

1. New request created: definition
2. Request assignment update: definition
3. SLA alerts: definition

Each of these can be set for:

• Me (yourself)
• My inbox
• Unassigned requests

This is a multi-select field, so you can choose several at once.

The two other notifications are per default set to yourself: 

• Mentioned: definition
• Snooze triggered expired: definition

⚠️  Notes:

• SLA alerts are only available if SLAs are defined at the service level (Pro plan).
• Notifications are only sent after the system checks fist the service assignment rules and then the workflows to make sure they reach the right person.
• You will not be notified if you are the author of the action (e.g. if you assign a request to yourself).

Typical Notification Setups

Here are common configurations based on admin role and scope:

Account Owner (overview, not operational)

• New request created → Me
• Request assignment update → Me
• SLA alerts → None
  
  

Super Admin (tool master, operational + oversight)

• New request created → Me & Unassigned
• Request assignment update → Me
• SLA alerts → Me

Manager (team-level visibility + operational scope)

• New request created → Me & Inbox
• Request assignment update → Me
• SLA alerts → Me & Inbox

Agent (focus on own tasks only)

• New request created → Me
• Request assignment update → Me
• SLA alerts → Me