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      #Slack - Employee Guide: how to use Siit in Slack as an Employee?

      What is Siit?

      Siit is a modern employee ticketing system designed to streamline how employees submit requests to different company departments, such as IT, People, Finance, and Legal. With Siit, you can easily manage and track your requests directly within Slack.

       

      Accessing the Siit App

      How to find Siit in Slack

      By default, the Siit app should be visible in your Slack apps section.

      If you don’t see it:

      1. Search for Siit in the Apps section.

      2. Add it if it’s not already available.

      3. Alternatively, use the Quick Switcher:

        • Press Cmd + K (Mac) or Ctrl + K (Windows)

        • Type Siit and select it.

       

      Submitting a Request in Slack

      From the Siit App Home

      1. Open the Siit App in Slack.

      2. Navigate to the Home tab, where you’ll see an overview of your requests:

        • In Progress requests

        • Resolved requests

      3. Click “Open a request” from the Home tab.

      4. Fill in the request form.

      5. Click Submit to create your request.

      From the AI Bot in Messages

      If your company uses the Siit AI Bot, you can:

      1. Send a direct message to the bot or mention it in any Slack channel where it’s added.

      2. The bot will attempt to answer your question using its knowledge base.

      3. From there, you can:

        • Confirm the answer is sufficient (this helps improve AI responses).

        • Submit a request if you need more help. The bot will pre-fill the request form for you.

      4. Review the details and submit your request.

      Managing your Requests in Slack

      Tracking Requests in the Siit App

      Once you submit a request, you can find it in the Siit Home tab, where you’ll see:

      • In Progress requests

      • Resolved requests

      Managing Requests in Messages

      In the Messages tab, you’ll see detailed updates on your requests:

      • Submitted requests

      • Replies and status updates

      • Resolutions

      Marking a Request as Resolved

      If you want to close a request without waiting for an admin:

      • From the Home tab: Click “Mark as Resolved” next to your request.

      • From Messages: React with ✅ on the request thread.

       

      Siit Notifications: how they work

      You’ll receive Slack notifications for:

      • Updates on your own requests.

      • Requests where you are an approver or follower.

      All notifications will appear in the 🔔  Activity section of Slack and will link back to the Siit app for easy access and actions.

      Screenshot 2025-03-26 at 12.10.33

       

      Approvals & Followers

      Acting as an Approver

      If you are a manager, you may need to approve requests (e.g., access to applications). Approval requests appear as Slack notifications and can be managed from the Siit Home tab.

      Following Requests

      If you need to stay updated on a specific request:

      • You will be notified when added as a follower.

      • To add a follower to your request, simply @mention them in the request thread.

      • If the person is not an admin, you will be prompted to confirm their addition.

       

      You're all set! 🚀

      You now have everything you need to use Siit efficiently. Start submitting and managing your requests seamlessly within Siit!