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Request & Service Management
Request & Service Management
How to use Siit for your Service desk
Request
Manage your views
Create and manage Inboxes
Create and manage message templates
Understand ticket statuses in Siit
Manage approval requests
Email
Send emails from Siit
How to forward emails to Siit via Gmail
Submit requests via email
Service catalog
Category & Services Management
Difference between services, categories, and inboxes
Create forms with dynamic fields
SLAs
Manage the SLAs
