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Request & Service Management
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Help center
Request & Service Management
Setup
User Guides
For employees
For admins
Request & Service Management
Requests
Slack
Microsoft Teams
Email
Service
Articles
AI
Workflows
Reporting & Analytics
Integrations
Admin & Security
Request & Service Management
How to use Siit for your Service desk
Requests
Request overview
Manage request priorities
Request details
Understand ticket statuses in Siit
Manage your views
Send a knowledge article in the request reply
Manage approval requests
Restrict a service category to a Slack channel
Create and manage message templates
Create and manage Inboxes
See more
Slack
Submit requests via Slack
Add Siit to Slack channels
Add more info to your request via Slack
Give functionality to Slack emojis
Add private notes to requests from Slack
See more
Microsoft Teams
Submit requests via Microsoft Teams
Email
Submit requests via email
Forward emails to Siit via Gmail
Set up email channel
Send emails from Siit
Service
Category & Services Management
Difference between services, categories, and inboxes
Create forms with dynamic fields
Manage the SLAs
Articles
Create knowledge articles
Delete knowledge articles
