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Help center
Request and Service Management
Request and Service Management
How to use Siit for your Service desk
Request
Manage your views
Create and manage Inboxes
Create and manage message templates
Understand ticket statuses in Siit
Manage Approval Requests
Group and manage related requests
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Email
Send emails from Siit
Forward emails to Siit via Gmail
Submit requests via email
Service catalog
Category and Services Management
Difference between services, categories, and inboxes
Create forms with dynamic fields
Leveraging Applications and Equipment fields in requests
SLAs
Manage SLAs - Setup Guide & FAQ
App access
Set up App Access Policies
App Access Policies Best Practices
Cancel or follow up on an app access approval
Set up the App Access question in a service form
Add sequential approval rounds to an Approval Policy
